Customer Technical Advisor
Bring your technical expertise to help investigate, support operational responses, planned works, customer liaison and working with operational field crews to improve the quality of our water.
- Join our focused, results orientated and supportive teams
- Excellent opportunity to expand your current skill set
- Wellington region based, 6-month full-time position
We have x2 opportunities to join Wellington Water Ltd on a fixed term basis as a technical advisor providing technical customer support for drainage or water network resolutions.
They are full-time 6-month fixed term positions of 40 hours a week
The remuneration range for this role is $71,769 to $101,321 p.a. (including KiwiSaver) depending on skills and experience
The opportunity:
In this dynamic position you will provide on a daily basis technical and operational support to the appropriate depot’s Network Operations and Engineering Lead; encompassing supporting operational responses, planned works, customer liaison and working with operational field crews to ensure the efficient and effective delivery of water services.
This will see you:
- Undertake investigations of more complex water and drainage issues
- Determine and apply the best approach to water and drainage investigations
- Develop Planned Maintenance Programs for network assets
- Carry out quality reviews and audits of completed work
Please note these roles operate across the Greater Wellington Region, nominally operating from our Porirua depot you will be required to work from other areas in the region such as Wellington, South Wairarapa, Porirua, Upper Hutt and Lower Hutt locations from time to time. A company vehicle is supplied for this role.
About you
To be successful in this role you will bring:
- Excellent customer service skills and ability to build relationships
- Experience working across issue resolutions, utilising good verbal communication skills
- A degree of physical fitness to carry out field inspections
- A NZCE / Diploma in Engineering / Degree qualification (Civil, Mech, Elect) or other suitable trade qualification
- Full NZ Class 1 Drivers License
- Strong computer literacy, with specific experience with computer-based maintenance and asset management systems
- Emergency and incident response experience
- Ability to interpret engineering drawings including network plans
Benefits
At Wellington Water, our purpose extends beyond delivering great water services for the region; we foster a thriving community, support a diverse workforce, and offer supportive development opportunities. We genuinely care about your safety and wellbeing.
Our benefits include:
- Flexible working arrangements including up to 2 days working from home
- Comprehensive wellbeing programme, including one paid wellbeing day annually
- Formal and informal professional development opportunities
- 5 weeks annual leave accrual will be available following 2 years of continual service
For a full list of our employee benefits click here.
About us
Wellington Water is the professional water services provider across Greater Wellington and South Wairarapa. Our job is to provide safe and healthy drinking water, collect and treat wastewater, and ensure the stormwater network is well managed. We’re a multi-council owned entity, tasked to manage the infrastructure and deliver water services to our communities.
The value of water (a precious taonga) sits at our organisational heart. Our people are passionate about providing waters services for our communities and environment which is reflective in our values; Tangata Tiaki, Whānau and Mana.
Applications close: Sunday 15th June 2025
How to apply
To view a copy of the position description: click here
To apply for the role, click on the ”apply” button or visit the Wellington Water Careers site, please note if you are a Wellington Water employee please apply using your work email.
For further information, email: JoinUs@wellingtonwater.co.nz
Applicants will be required to undergo drug and alcohol testing prior to commencing employment with Wellington Water. You must also be legally entitled to work long-term in New Zealand or eligible to obtain a working visa.
- Department
- Network Operations
- Role
- Network Operations & Engineering
- Locations
- Porirua Depot, Pomare Depot, Rongotai Depot, South Wairarapa Depot
Staff benefits
1. Inclusive Culture: It is important to us that people love our culture. We embrace a workplace where diversity is celebrated, and inclusivity is at our core. Our team is united by passion, dedication, and a shared care for water and our community.
2. Safety and Support: We provide an Employee Assistance Scheme for crucial personal support, along with wellbeing and lifestyle education delivered through our Wellbe Team, ensuring you feel supported in and out of the workplace.
3. Health is Wealth: We prioritise your health with an annual voluntary health "warrant of fitness," immunisations, and flu vaccinations. Moreover, enjoy annual subsidised vision testing and contributions toward glasses to ensure clear vision.
4. Work-Life Balance: Where possible there is access to flexible work practices. And take advantage of our annual leave, reaching five weeks after three years of service, and 10 days sick leave from starting with us. In addition, take one paid day a year for your personal Wellbeing. We also offer parental leave and partner entitlements to support you during significant life moments.
5. Comprehensive Benefits: We have partnered with providers for discounted Southern Cross medical insurance, periodic vision and hearing tests, and eyewear subsidies. You can also access discounts at a range of retailers via Boost. Gain access to top-notch gear, machinery, PPE, and tools, fostering a safe work environment if you are “on the tools”. We also offer a staff referral bonus paid when a person is recruited for a senior front line position, and we may offer relocation support if you need to move into the district to work here.
6. Professional Growth: Grow your skills with a range of development opportunities. Boosting your personal and work career.
7. Community Connection: You can take one paid day a year to participate in voluntary work on a water-related activity. And maybe join our active Waiata group and be part of a community that works together, sings, and thrives together.
About Wellington Water
Wellington Water is owned by the Hutt, Porirua, Upper Hutt and Wellington city, South Wairarapa District, and the Greater Wellington Regional councils
The work Wellington Water does is vital and rewarding. We’re tangata tiaki for Wellington’s water, and caretakers of our water infrastructure. Every day, we work to ensure that our communities have access to safe, sufficient, reliable and efficient water services. WWL is growing, and opportunities are growing along with it. It’s a transformative time in the industry.
Customer Technical Advisor
Bring your technical expertise to help investigate, support operational responses, planned works, customer liaison and working with operational field crews to improve the quality of our water.
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