Technical Advisor Customer Support
Apply your trade experience to a role that allows opportunities to work both in and outdoors, by supporting external tradies to carry out private water activities.
- Join our focused, results orientated and supportive team.
- Opportunity to become a go to expert.
- Petone based role with opportunities to get out of the office.
This is a full time permanent position with a remuneration range for this role is $71,769 to $101,321 (including KiwiSaver). Starting remuneration will be dependent on experience and network understanding.
The opportunity
Wellington Water Ltd have a unique opportunity in this new technical support role to provide customer service, water network expertise and to plan and support work activities that will enable trade qualified individuals to carry out planned and reactive work for commercial and private water services. Day to day you will take inbound enquiries via our new customer support enquiry line (trade line), to trouble shoot issues, investigate and locate asset information, arranging planned water shutdowns and similar network activities that support private remedial water improvements that are being completed by plumbers and other trade qualified individuals.
This will require you to assess asset information and locations, utilise your water network experience and collaborate with internal operation teams to undertake activities that facilitate trade requested work. You will also be required to travel to site and investigate issues from time to time and to scope planned work requirements.
About you
Our ideal candidate may be a plumber that is looking to come off the tools, or enjoys more customer interaction and resolution, you will additionally have:
- Qualified Plumber would be an advantage.
- An understanding and experience leading planned work activities, ideally with understanding of requirements for public work requirements.
- Excellent customer service and customer resolution focuses.
- Experience arranging and an understanding of work access permits.
- An understanding of water assets, asset location drawings and leak detection technology.
- Good written capabilities and use of technology (asset management and mapping tools).
- Previous experience with local by-laws and requirements of private and commercial customers relating to water reticulation.
- A relevant trade qualification or level 4 and above water reticulation qualification and full drivers license.
Benefits
At Wellington Water, our purpose extends beyond delivering great water services for the region; we foster a thriving community, support a diverse workforce, and offer supportive development opportunities. We genuinely care about your safety and wellbeing.
Our benefits include:
- Flexible working arrangements including up to 2 days working from home
- Comprehensive wellbeing programme, including one paid wellbeing day annually
- Formal and informal professional development opportunities
- 5 weeks annual leave accrual will be available following 2 years of continual service
For a full list of our employee benefits click here.
About us
Wellington Water is the professional water services provider across Greater Wellington and South Wairarapa. Our job is to provide safe and healthy drinking water, collect and treat wastewater, and ensure the stormwater network is well managed. We’re a multi-council owned entity, tasked to manage the infrastructure and deliver water services to our communities.
The value of water (a precious taonga) sits at our organisational heart. Our people are passionate about providing waters services for our communities and environment which is reflective in our values; Tangata Tiaki, Whānau and Mana.
Applications close: Sunday 15th May 2025
How to apply
To view a copy of the position description: click here.
To apply for the role, click on the ”apply” button or visit the Wellington Water Careers site, please note if you are a Wellington Water employee please apply using your work email.
For further information, email: JoinUs@wellingtonwater.co.nz
Applicants will be required to undergo drug and alcohol testing prior to commencing employment with Wellington Water. You must also be legally entitled to work long-term in New Zealand.
- Department
- Network Operations
- Role
- Network Operations & Engineering
- Locations
- Petone Office
Petone Office
Staff benefits
1. Inclusive Culture: It is important to us that people love our culture. We embrace a workplace where diversity is celebrated, and inclusivity is at our core. Our team is united by passion, dedication, and a shared care for water and our community.
2. Safety and Support: We provide an Employee Assistance Scheme for crucial personal support, along with wellbeing and lifestyle education delivered through our Wellbe Team, ensuring you feel supported in and out of the workplace.
3. Health is Wealth: We prioritise your health with an annual voluntary health "warrant of fitness," immunisations, and flu vaccinations. Moreover, enjoy annual subsidised vision testing and contributions toward glasses to ensure clear vision.
4. Work-Life Balance: Where possible there is access to flexible work practices. And take advantage of our annual leave, reaching five weeks after three years of service, and 10 days sick leave from starting with us. In addition, take one paid day a year for your personal Wellbeing. We also offer parental leave and partner entitlements to support you during significant life moments.
5. Comprehensive Benefits: We have partnered with providers for discounted Southern Cross medical insurance, periodic vision and hearing tests, and eyewear subsidies. You can also access discounts at a range of retailers via Boost. Gain access to top-notch gear, machinery, PPE, and tools, fostering a safe work environment if you are “on the tools”. We also offer a staff referral bonus paid when a person is recruited for a senior front line position, and we may offer relocation support if you need to move into the district to work here.
6. Professional Growth: Grow your skills with a range of development opportunities. Boosting your personal and work career.
7. Community Connection: You can take one paid day a year to participate in voluntary work on a water-related activity. And maybe join our active Waiata group and be part of a community that works together, sings, and thrives together.
About Wellington Water
Wellington Water is owned by the Hutt, Porirua, Upper Hutt and Wellington city, South Wairarapa District, and the Greater Wellington Regional councils
The work Wellington Water does is vital and rewarding. We’re tangata tiaki for Wellington’s water, and caretakers of our water infrastructure. Every day, we work to ensure that our communities have access to safe, sufficient, reliable and efficient water services. WWL is growing, and opportunities are growing along with it. It’s a transformative time in the industry.
Technical Advisor Customer Support
Apply your trade experience to a role that allows opportunities to work both in and outdoors, by supporting external tradies to carry out private water activities.
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