IT Support Technician
We're looking for a naturally inquisitive people person to join our Digital Operations team providing first line technical support to our internal and external end users.
First line IT support role (L1)
Join a friendly, supportive team
Based in Petone
This role is full-time, 40 hours per week.
The remuneration midpoint for this role is $75,654 per annum (including KiwiSaver). Salary will be based on skills and experience.
The Opportunity
We’re looking for an IT Support Technician to join our team. You’ll provide first-line technical support to our internal staff and, where needed, external end users. You’ll help keep our Wellington Water devices and software running smoothly, and support the day-to-day maintenance of our corporate systems, network, and infrastructure.
In this role, you’ll:
Respond to first-line support requests in person, online, and via tickets logged in our service desk platform (for example, password resets, access requests, and device faults such as screen or laptop failures).
Assess and triage incoming tickets and escalate issues that cannot be resolved at first contact to Level 2/3 colleagues or external partners.
Log and update tickets, supporting investigations through to resolution.
Build, configure, and maintain desktop, laptop, and mobile devices.
Support staff onboarding and offboarding, including user access and permissions administration.
Please note: to help you settle in and set you up for success, this role will initially be based full-time at our Petone office.
About you
You’re naturally curious, enjoy working with others, and take pride in helping people. You’ll bring a practical, solutions-focused approach and a genuine commitment to great service.
To thrive in this role, you’ll bring:
Ideally 1-3 years’ experience in a 1st level support role or equivalent practical experience
Good general knowledge of Microsoft Operating Systems and Productivity Tools
Knowledge of Microsoft technologies and platforms, including Microsoft 365, Active Directory, and mobile devices
Administration experience with AWS, Azure AD, and Microsoft 365 tools
A strong customer focus and a can-do attitude
Benefits
At Wellington Water, we do work that matters for the region every day. We’re committed to an inclusive workplace, we invest in learning and development, and we support our people with a practical approach to health, safety, and wellbeing.
Our benefits include:
Flexible working arrangements including up to 2 days working from home
Comprehensive wellbeing programme, including one paid wellbeing day annually
Formal and informal professional development opportunities
5 weeks annual leave accrual will be available following 2 years of continual service
For a full list of our employee benefits click here.
About us
Wellington Water Ltd is the water services provider across Greater Wellington and South Wairarapa. We provide safe and healthy drinking water, collect and treat wastewater, and help ensure the stormwater network is well managed. As a multi-council-owned entity, we’re responsible for managing infrastructure and delivering water services to our communities.
From 1 July 2026, a new chapter in water services begins: Tiaki Wai will take over responsibility for providing Three Waters services to approximately 433,000 residents across the Wellington metropolitan region.
Tiaki Wai will own the water assets it operates, giving it greater independence to manage and improve water services for current and future communities. Wellington Water employees will transition into this new council-owned entity, continuing the important work we do for the region.
The value of water (a precious taonga) is central to our organisation. We’re proud of the impact our people make for our communities and the environment, which is reflected in our values: Tangata Tiaki, Whānau and Mana.
Applications close: Thursday 30 April 2026
How to apply
To view a copy of the position description: click here.
To apply, select “Apply” or visit the Wellington Water Careers site. If you are a Wellington Water employee, please apply using your work email address.
For further information, email: JoinUs@wellingtonwater.co.nz
Applicants for safety-sensitive roles will be required to undergo drug and alcohol testing prior to commencing employment with Wellington Water. You must also be legally entitled to work long-term in New Zealand and hold an appropriate visa.
- Department
- Corporate Services
- Role
- Digital Products & Services
- Locations
- Petone Office
Colleagues
Petone Office
Staff benefits
1. Inclusive Culture: It is important to us that people love our culture. We embrace a workplace where diversity is celebrated, and inclusivity is at our core. Our team is united by passion, dedication, and a shared care for water and our community.
2. Safety and Support: We provide an Employee Assistance Scheme for crucial personal support, along with wellbeing and lifestyle education delivered through our Wellbe Team, ensuring you feel supported in and out of the workplace.
3. Health is Wealth: We prioritise your health with an annual voluntary health "warrant of fitness," immunisations, and flu vaccinations. Moreover, enjoy annual subsidised vision testing and contributions toward glasses to ensure clear vision.
4. Work-Life Balance: Where possible there is access to flexible work practices. And take advantage of our annual leave, reaching five weeks after three years of service, and 10 days sick leave from starting with us. In addition, take one paid day a year for your personal Wellbeing. We also offer parental leave and partner entitlements to support you during significant life moments.
5. Comprehensive Benefits: We have partnered with providers for discounted Southern Cross medical insurance, periodic vision and hearing tests, and eyewear subsidies. You can also access discounts at a range of retailers via Boost. Gain access to top-notch gear, machinery, PPE, and tools, fostering a safe work environment if you are “on the tools”. We also offer a staff referral bonus paid when a person is recruited for a senior front line position, and we may offer relocation support if you need to move into the district to work here.
6. Professional Growth: Grow your skills with a range of development opportunities. Boosting your personal and work career.
7. Community Connection: You can take one paid day a year to participate in voluntary work on a water-related activity. And maybe join our active Waiata group and be part of a community that works together, sings, and thrives together.
About Wellington Water
Wellington Water is owned by the Hutt, Porirua, Upper Hutt and Wellington city, South Wairarapa District, and the Greater Wellington Regional councils
The work Wellington Water does is vital and rewarding. We’re tangata tiaki for Wellington’s water, and caretakers of our water infrastructure. Every day, we work to ensure that our communities have access to safe, sufficient, reliable and efficient water services. WWL is growing, and opportunities are growing along with it. It’s a transformative time in the industry.