Administrator Private Leaks
Support our communities by coordinating private water leak resolutions by using your administration and communication skills to deliver great customer service to protect our precious water.
- Permanent Petone Office baseed position
- Work / life balance - no weekend or evening work
- Convenient Petone location with WFH days allocated
This is a full-time position of 40 hours per week
The remuneration for this role is $68,000 p.a. (including Kiwisaver)
The opportunity
Wellington Water is seeking an Administrator Private Leaks to manage the end-to-end private leak process from identification through to verified resolution and closure. This role plays a key part in ensuring that customers, councils, and contractors are well-coordinated and that all actions are compliant with the Local Government Act and relevant bylaws.
You will maintain accurate data, issue required notices, monitor progress, and communicate with stakeholders to ensure timely and compliant resolution, while upholding Wellington Water’s commitment to exceptional customer service.
Key responsibilities include:
- Coordinating the private leak management process to ensure accurate tracking and timely resolution
- Validating case details and maintaining complete and accurate records across Wellington Water systems
- Issuing formal notifications and correspondence in accordance with statutory and policy requirements
- Monitoring timeframes and liaising with contractors, councils, and internal teams to maintain compliance
- Collaborating with internal stakeholders to enhance customer experience and continuous improvement initiatives
About you:
To be successful in this role, you will bring:
- Strong administrative and data management skills with a high level of attention to detail
- Proven experience in a process-driven or customer service environment
- Excellent written and verbal communication abilities, with confidence engaging a range of stakeholders
- Proficiency with computer systems such as Maximo or CRM platforms advantageous
- Familiarity with local government or infrastructure operations desirable
Benefits
At Wellington Water, our purpose extends beyond delivering great water services for the region; we foster a thriving community, support a diverse workforce, and offer supportive development opportunities. We genuinely care about your safety and wellbeing.
Our benefits include:
- Flexible working arrangements including up to 2 days working from home
- Comprehensive wellbeing programme, including one paid wellbeing day annually
- Formal and informal professional development opportunities
- 5 weeks annual leave accrual will be available following 2 years of continual service
For a full list of our employee benefits click here.
About us
Wellington Water is the professional water services provider across Greater Wellington and South Wairarapa. Our job is to provide safe and healthy drinking water, collect and treat wastewater, and ensure the stormwater network is well managed. We’re a multi-council owned entity, tasked to manage the infrastructure and deliver water services to our communities.
The value of water (a precious taonga) sits at our organisational heart. Our people are passionate about providing waters services for our communities and environment which is reflective in our values; Tangata Tiaki, Whānau and Mana.
Applications close: Tuesday 4th November 2025
How to apply
To view a copy of the position description: click here
To apply for the role, click on the ”apply” button or visit the Wellington Water Careers site, please note if you are a Wellington Water employee please apply using your work email.
For further information, email: JoinUs@wellingtonwater.co.nz
Applicants for safety sensitive roles will be required to undergo drug and alcohol testing prior to commencing employment with Wellington Water. You must also be legally entitled to work long-term in New Zealand or eligible to obtain a working visa.
- Department
- Network Operations
- Role
- Customer Experience Team
- Locations
- Petone Office
Petone Office
Staff benefits
1. Inclusive Culture: It is important to us that people love our culture. We embrace a workplace where diversity is celebrated, and inclusivity is at our core. Our team is united by passion, dedication, and a shared care for water and our community.
2. Safety and Support: We provide an Employee Assistance Scheme for crucial personal support, along with wellbeing and lifestyle education delivered through our Wellbe Team, ensuring you feel supported in and out of the workplace.
3. Health is Wealth: We prioritise your health with an annual voluntary health "warrant of fitness," immunisations, and flu vaccinations. Moreover, enjoy annual subsidised vision testing and contributions toward glasses to ensure clear vision.
4. Work-Life Balance: Where possible there is access to flexible work practices. And take advantage of our annual leave, reaching five weeks after three years of service, and 10 days sick leave from starting with us. In addition, take one paid day a year for your personal Wellbeing. We also offer parental leave and partner entitlements to support you during significant life moments.
5. Comprehensive Benefits: We have partnered with providers for discounted Southern Cross medical insurance, periodic vision and hearing tests, and eyewear subsidies. You can also access discounts at a range of retailers via Boost. Gain access to top-notch gear, machinery, PPE, and tools, fostering a safe work environment if you are “on the tools”. We also offer a staff referral bonus paid when a person is recruited for a senior front line position, and we may offer relocation support if you need to move into the district to work here.
6. Professional Growth: Grow your skills with a range of development opportunities. Boosting your personal and work career.
7. Community Connection: You can take one paid day a year to participate in voluntary work on a water-related activity. And maybe join our active Waiata group and be part of a community that works together, sings, and thrives together.
About Wellington Water
Wellington Water is owned by the Hutt, Porirua, Upper Hutt and Wellington city, South Wairarapa District, and the Greater Wellington Regional councils
The work Wellington Water does is vital and rewarding. We’re tangata tiaki for Wellington’s water, and caretakers of our water infrastructure. Every day, we work to ensure that our communities have access to safe, sufficient, reliable and efficient water services. WWL is growing, and opportunities are growing along with it. It’s a transformative time in the industry.
Already working at Wellington Water?
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