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Customer Technical Advisor

Based in Rongatai, we are looking for someone who understands our network that can provide excellent customer service and advice on our water supply and drainage networks for Wellington City.

What would you do if you had the opportunity to bring your drainage and water expertise to a role where help Wellington city and its communities by looking after our one of most important assets - water?

Interested? Because here’s your chance to do just that.

Wellington Water is a supplier of this essential service within the community. The focus of this role is on providing a professional and efficient service. You may be providing technical support and advice to our service delivery teams in the field, or you may be on sites undertaking site investigations to resolve private and public drainage and water supply operational issues.

Providing a full customer service experience is something you pride yourself on, from giving advice and information on water supply and drainage issues, through to following up with property owners where remedial actions are required.

You might have practical experience in the field of water and drainage through working in a council, or you may have worked in a private organisation. In any case you’ll have a positive “can do” attitude. In addition, you’ll have drain layers background or level 3 water reticulation NZQA or equivalent trade or engineering qualification.

Success in the role depends not only on your practical experience, but on your ability to take initiative and be proactive in supporting your team members. A current full NZ driver’s license is required and if there’s a problem to be resolved, there may be occasions when you are expected to work after normal business hours.

This role is based in Rongotai and provides three waters technical support across the region but mainly Wellington Central and Southern suburbs, what more could you want?

Applications for this position will close on Monday the 26th of August

Successful applicants will be required to undergo pre-employment drug and alcohol screening.

Position Description

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Southern Depot

6022 Wellington Directions

Staff benefits

Learning & Development
Our people are encouraged to identify learning and development opportunities to improve their knowledge and skills, and advance their career

We look after our people. As well as having a comprehensive wellbeing program covering up to the minute hot topics, health, fitness, mental and social wellbeing we also provide inoculations, eye tests, workplace assessments, and other health related events

Five Weeks Annual Leave
Upon completion of two years current continuous service, staff accrue an additional fifth week's annual leave during their third and subsequent years

Work/Life Balance
Work/life balance is recognised as an integral aspect of employee satisfaction. We offer flexible work hours and regular social events


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